Privacy Policy

Privacy Policy 

We take your privacy seriously and work conscientiously to ensure your privacy is protected at all times.

This Privacy Policy (“Policy”) describes how we collect and use personal information provided by you to this website. The Policy does not apply to the practices of companies that we do not own or control, to persons we do not employ, or to websites we do not own or operate. 

This policy applies to our website, wholesale accounts, and related services.

By accessing, browsing, or using this site, you acknowledge that you have read, understood, and accepted the practices described in the Privacy Policy. Please read the below information carefully and be aware that the Policy may change at any time.

USE OF SITE

This site is intended for adults. If you are under the age of 18 or do not have the legal authority to form legally binding contracts under applicable law, please do not use this site. We do not solicit or knowingly collect any information from any visitors under 18 years of age.

We do not collect personally identifiable information, except when this information is provided to us by you, the authorized representative of your registered business. Examples of collected information include email address and other contact information required to complete a registration form or other submission form, request or buy goods and services or provide other relevant information from us.

To protect your personal information, users registering at this website must log in with an email address and password.

Customers have the choice to opt-in to receive emails from Core Metrics Pty Ltd to receive product information and receive surveys or other communications. Customers may unsubscribe from newsletters at any time by clicking the “unsubscribe” button or by emailing Core Metrics at info@core-metrics.com.au.

Non-personal information collected by Core Metrics may include the number and frequency of website visits and the amount of time spent on the website. Core Metrics Pty Ltd reserves the right to sell or transfer this non-personally identifiable data to partners, affiliates and licenses.

Where customers request information from Core Metrics via the website or through purchasing goods or services with the site, information may be used to provide internal information reports about goods and services to Core Metrics Pty Ltd.
Core Metrics website uses cookies. A cookie is a small text file used by websites to identify individual customers visiting the website and allow customers to avoid re-entering their unique user IDs. Cookies also allows Core Metrics to recognise your browser and to navigate this site more easily.

Core Metrics also uses cookies to collect clickstream data that includes the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information such as browser type and version, the operating system, and platform; the Uniform Resource Locator (URL) from which you linked to this website; and possibly, certain other web protocol header information.

Through collected clickstream data, including cookies, Core Metrics reserves the right to analyse a user’s site use history.

Please do not provide any personally-identifiable information if you do not wish to have this information collected. However, please note that if you do not provide us with certain personal information, we may be limited in our ability to customise our services for you.

Sharing and Disclosure of Information

We respect your privacy and only disclose personal information where necessary to operate our wholesale business and comply with Australian law.

1. Service Providers
We may disclose personal information to trusted third-party service providers who assist us in operating our business, including:
•    Our eCommerce platform provider, Shopify
•    Payment processors and financial institutions
•    Shipping and freight partners
•    IT and cloud storage providers, including Microsoft (e.g. Microsoft 365 / OneDrive)
•    Professional advisers such as accountants and legal advisers
These service providers are only permitted to use your information to provide services to us and are required to handle your information securely and in accordance with applicable privacy laws.

2. Order Fulfilment and Account Management
To process wholesale orders, we may share relevant business and contact information (such as business name, contact person, delivery address and order details) with payment providers and delivery partners.

3. Legal and Regulatory Requirements
We may disclose personal information where required to do so by law, including under the Privacy Act 1988 (Cth), or in response to lawful requests from courts, regulators, or government authorities.

4. Business Transfers
If our business is sold, merged, or restructured, personal information may be disclosed to prospective purchasers or new owners, subject to appropriate confidentiality and privacy protections.

5. Overseas Disclosure
Some of our service providers (including Shopify and Microsoft) may store or process data in countries outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure that recipients handle the information in a manner consistent with Australian privacy law.

6. We Do Not Sell Personal Information

We do not sell, rent, or trade personal information to third parties for their own marketing purposes.